Casual Duty Manager

Salary and Band: £13.56 per hour
Department: Front of House and Operations
Contract: Casual
Reporting to: Front of House Operations Manager
Location: Belgrade Theatre Coventry

Reporting to the Front of House Operations Manager, the Casual Duty Manager is responsible for providing an efficient, effective and smooth-running front of house operation.  Achieving a high level of service for customers whilst maximising income from ancillary sales, ensuring full compliance with licencing and legal requirements and making sure access and other services are delivered to a high standard. Furthermore, delivering a high-quality experience to the Theatre’s audiences when visiting the Belgrade, ensuring that we are accessible to patrons with disabilities. Maximising ancillary sales through ice-creams, programmes, sweets and merchandise and delivering a team of Ushers and Volunteers.

What are we looking for 

Essential:

• A willingness to embrace the Belgrade Brand Vision and Values,
• Passionate about theatre and the part it plays in and for its community,
• A polite, engaging and welcoming persona, and the ability to engage with customers, with good spoken and written English,
• A thorough understanding of what makes good customer service and the ability to instil a positive ethos in others,
• Demonstrable experience of:
  – Maintaining operational procedures,
  – Managing a team of casual staff in a busy working environment,
  – Complying with cash handling procedures,
  – Ensuring compliance with Health and Safety legislation,
• Energy, flair and enthusiasm,
• Flexibility and willingness to embrace change,
• Excellent leader and team worker, supporting the work of colleagues as well as inviting support and input in return,
• Numerate and literate; computer literate: proficiency in the use of Word, Outlook and Excel and willingness to learn other computer packages used by the theatre,
• To be an effective champion of the value of live theatre.

Desirable: 

• Experience of working in an arts organisation / venue,
• Previous experience as a Duty Manager or Supervisor within a theatre or hospitality environment.

For more information and to apply, download the Candidate Pack from the bottom of this page. 

Deadline for applications: Fri 22 Nov, 12 noon.
Interviews: 28/29 Nov

Disability Confident Committed Employer

As a Disability Confident Committed Employer, we have committed to:

• Ensure our recruitment process is inclusive and accessible,
• Communicating and promoting vacancies,
• Interviewing disabled people who meet the minimum job criteria,
• Anticipating and providing reasonable adjustments as required,
• Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work,
• At least one activity that will make a difference for disabled people.

Find out more about the Disability Confident scheme here.

If you would like to be considered under the Disability Confident Employer Scheme please complete this form: Disability Confident Employer Scheme

Finally, if you need any support to help you apply, please don’t hesitate to get in touch via recruitment@belgrade.co.uk, and we will do our best to meet your needs.

Candidate Pack – Audio Files

Listen to the Candidate Pack Introduction

Listen to the Casual Duty Manager job description