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Frequent Asked Questions

Welcome to the Belgrade. We are thrilled you have chosen to visit our Theatre. We’d like to make your visit go as smoothly as possible, so we’ve put together some frequently asked questions for you.

How can I find the Theatre?
There are many ways you can reach us, whether it’s by car, taxi or public transport. We’ve put together a page on our website with information on how you can find us, including parking information. Please visit our Getting Here page.

What happens if I’m late?
We understand that sometimes unexpected things come up meaning you may be delayed. If this is the case, we will try our best to find a suitable time for you to enter the auditorium. However, this may not always be possible and you may need to wait till the interval.

What do I wear to the Theatre?
We advise you wear whatever you feel most comfortable in! Some people like to dress up and others like to wear jeans and trainers – both are acceptable. We advise you not to bring big bags. To ensure your comfort and safety, bag searches may be made prior to entering the Theatre.

Where can I collect my tickets from?
If you have arranged to pick up your tickets from Box Office, we advise you to pick up your tickets at least 30 minutes before the start of the performance.

Can you tell me more about the Theatre?
We present our work in our two auditoria: Main Stage and B2 Stage. Our Main Stage seats up to 858 people in stalls and the circle. To access our stalls seating area, check your ticket to see whether you need to go to Door A or Door B. Both are located in our ground floor foyer and our friendly ushers will let you know where to take a seat. If your seats are in the circle, you need to get the lift or stairs up to floor 2 and enter Door C or D.

Our B2 auditorium is situated at the Belgrade Plaza end of the building and is the big, black box-shaped part of the building you will pass if you enter from the Plaza car park. It’s a versatile space which seats 250-300 people on up to 3 levels. The entrance is to the right of the B2 Bar opposite Box Office. If you are seated in the stalls, you will need to enter on the ground floor. If you are seated in the Balcony, you will need to go up the stairs which are next to the ladies toilets to access your seats. Our friendly ushers are on hand if you need any help.

How do I access the toilets?
We have toilets, including accessible toilets and a baby-change, on the ground floor and first floor. We have wheelchair/ ramp access throughout our theatre and lifts to get you to different levels of the Theatre. We also have a limited number of wheelchairs that you can borrow if you need to.

Is there somewhere where I can buy food or drink?
Our ground floor Café Bar is ideal for refreshments. There you will find a selection of light meals including homemade soup of the day, salads, panini, jacket potatoes and other hot and cold snacks. Our Café Bar is open Monday to Saturday 10am until 11pm (5pm on non-performance nights). We do not allow you to bring your own food into the theatre and no food is allowed to be consumed inside the auditoria. Drinks are allowed inside and the bar as long as they’re in plastic cups, which are provided at the bar or by ushers on the doors.

Can I take photos?
We want you to have a great time at the theatre and enjoy the performance with no interruptions. For this reason, we request that you switch off your mobile phone (and other noisy items) before entering the auditorium as the sound will interfere with the performance. We do not allow photography during the performance.

I’m coming to see a music show. Can I dance?
We know that some of our audiences love to get up and have a dance when they come to see bands and tribute acts at the Belgrade, and that’s fine by us as long as they’re seated in the Stalls section of the auditorium, and are considerate of other audience members around them and not disrupt their enjoyment of the show. For those patrons who want to remain seated we recommend that they book their seats in the Circle* where dancing is prohibited due to the rake of the seats making it unsafe. For productions other than musical tributes audiences must remain seated throughout the production. Thank you for your co-operation.

*Please note that for health and safety reasons this also includes boxes G and I.

How long are the shows?
Length of shows vary for each production. There may be an interval (20 minutes) during the performance. If you would like to know the running time of the performance that you are going to see, please check the website or contact Box Office on 024 7655 3055 or boxoffice@belgrade.co.uk

Where can I buy a programme?
For some of our shows, we have programmes and merchandise available to purchase before or after the show. Look out for our merchandise counter located next to Box Office or alternatively, ask one of the ushers for information.

If you have any more questions, please contact our friendly Box Office team who will be happy to answer your questions. You can either visit us in person, phone us on 024 7655 3055 or e-mail boxoffice@belgrade.co.uk

We look forward to welcoming you at the Belgrade.